Terms of service

1. The service

Private transfer with a driver between the locations stated in the booking, in the vehicle booked and for the number of passengers indicated. The service is exclusive to the customer and is not shared with other passengers.

2. Booking and confirmation

The booking is confirmed when you receive the booking number (starting with FT) and the confirmation email. The customer is responsible for the accuracy of the details provided (addresses, dates, times, flight number, passengers and luggage).

3. Price and payment

The price is fixed, per vehicle, and includes VAT, tolls and luggage. It is shown before confirming and already includes any night, weekend, public holiday or high-season supplements. Payment is made to the driver on the day of the service, in cash or by card, unless another payment method is indicated.

4. Pick-up time

For airport pick-ups, the customer provides the landing time of their flight and we track the flight. For journeys to the airport, the pick-up time is chosen by the customer, who is responsible for allowing enough time to catch their flight.

5. Waiting time

• Airport: up to 60 minutes from landing, free of charge.
• Stations and port: up to 60 minutes from the pick-up time.
• Hotels, apartments and homes: up to 15 minutes from the pick-up time.

If you need us to wait longer than the included time, each additional 15 minutes costs €10.

If, once the waiting time has passed, the customer cannot be found or contacted, the service will be considered a no-show and charged in full.

6. Changes and cancellations

You can change the time or address free of charge up to 24 hours before pick-up by replying to this email. For later changes, please contact us.

Free cancellation up to 24 hours before pick-up. If the booking has already been paid, bank handling fees will be deducted. Cancellations made less than 24 hours in advance are non-refundable.

7. Luggage

The price includes 1 suitcase and 1 piece of hand luggage per person. Bulky items (bicycles, golf clubs, boards, pushchairs…) must be declared when booking. If the luggage does not fit in the vehicle booked, a larger vehicle may be needed, with the corresponding price change.

8. Children and child seats

By law, children under 1.35 m must travel in a suitable child restraint system. The customer must declare children when booking and request seats if not bringing their own. For safety reasons, the driver cannot carry children without the required restraint system.

9. Pets

Pets must be declared when booking and must always travel in their carrier.

10. Stops and rules in the vehicle

Stops not included in the booking (supermarket, picking someone up…) cost €30 per stop. Smoking, vaping and eating are not allowed in the vehicle. If the vehicle is left dirty, a cleaning fee of €30 will be charged.

11. Lost property

Items left in the vehicle are handed in to the Valencia lost property office. To recover them, please contact: Sección de Objetos Perdidos de la Policía Local de València, C/ Santa Cruz de Tenerife, 1 · Tel. 96 352 54 78 (ext. 4179).

12. Delays and events beyond our control

We are not liable for delays caused by unforeseeable circumstances beyond our control (accidents, road closures, extreme weather, strikes…), although we will do everything possible to minimise their effects.

13. Complaints

You can send us any complaint at [email pendiente]. Official complaint forms are available to consumers and users.